ONGOING 12/4/21 Quicken for Mac - "Check number cannot be more than 10 digits"

We have been receiving contacts about Quicken for Mac users getting a "Check number cannot be more than 10 digits"  error when attempting to make a payment using Check Pay.

Our teams are aware of this issue and have opened a ticket to further investigate and work towards a resolution. We do not have an ETA available at this time.

Please feel free to bookmark the alert by clicking the bookmark ribbon located on the top-right of this post if you wish to be notified of updates as they become available.

Thank you!

(#8933119/CTP-2562)
-Quicken Anja

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 10/29/21

    Our teams are continuing to work towards a solution, though we do not have an ETA available. We apologize for any inconvenience in the meantime.

    Thank you!
    -Quicken Anja
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/4/21

    Our teams continue to work to resolve this issue as quickly as possible, however, at this time we do not have an ETA for when a resolution will be available.

    Thank you in advance for your patience while we work to resolve this error!
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    ONGOING 11/11/21

    Our teams continue to work to resolve this matter, however at this time, this issue continues with no available eta for resolution.

    We apologize for any frustration or inconvenience experienced and thank you in advance for your continued patience while we work to resolve this matter.

    Thank you!
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Paloma
    Quicken Paloma Moderator mod
    edited November 28
    ONGOING 11/28/21

    This issue is still persisting. At the moment our teams are working to resolve this issue but there is no ETA, unfortunately. We thank you and appreciate your patience!

    -Quicken Paloma
  • Quicken Paloma
    Quicken Paloma Moderator mod
    edited December 4
    ONGOING 12/4/21

    This issue is still ongoing and has been escalated. Our teams are currently working on a fix but there is no ETA at this time. We apologize for the inconvenience and appreciate your patience. 

    Thank you!

    -Quicken Paloma