Why do I get cc-501 error when setting up new accounts?

Every time I try to set up new account for online connection I get cc-501 error. Have tried fresh install. Have tried Quicken on different computer with same data file.

Existing accounts will connect online without issue. New accounts with same institution will connect (e.g. AMEX). Only affects new accounts with new institutions.


  • UKR
    UKR SuperUser ✭✭✭✭✭
    P.S.: AmEx uses a different connection method, Direct Connect. Errors in the CC-xxx range come from the Express Web Connect connection method, a totally different animal.
    Also be sure to review the active Alert messages, usually posted at the top of the Community's Home or Discussion pages.