ONGOING 1/13/22: Investments Disappearing on Mobile and Web apps in Quicken for Mac

We have received reports that investment accounts and transactions are disappearing from the Quicken Mobile and Web apps in Quicken for Mac.

Our teams are aware of this issue and are working towards a resolution, though we do not have an ETA on when a resolution will become available.

If you are experiencing this issue, we do ask that you please navigate to Help > Report a Problem and submit your log files to contribute to this investigation and add "CTP-2885" to the subject line. Alternatively, you can also contact Quicken Support directly for assistance in having your log files collected.

If you wish to be notified of updates as they become available, then please click the bookmark ribbon located on the top-right of this Alert.

Thank you!

(Ticket #8961425/CTP-2885)
-Quicken Anja

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/10/21

    This issue remains ongoing and our teams are continuing to work towards a solution, though we do not have ETA available.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/17/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • ONGOING 11/28/21

    This issue is still ongoing but is currently being worked on by our teams. We do encourage you to submit a bug report if this issue should arise. To do this select Help >Report a problem. Ensure that the subject line includes "CTP-2885". We appreciate your patience. 

    Thank you!

    -Quicken Paloma
  • ONGOING 12/5/21

    This issue is ongoing at the moment. Our teams are currently working on a fix. We apologize for the inconvenience but we do not have an ETA available at this time. We appreciate your extended patience. 

    Thank you!

    -Quicken Paloma
  • ONGOING 12/11/2021

    This issue is ongoing at the moment. Our teams are working on a solution. However, we do not have an ETA available at this time for a solution. We apologize for the nuisance and appreciate your patience!

    -Quicken Paloma
  • ONGOING 12/18/2021

    This is an ongoing issue at the moment. Our teams continue to work to resolve this issue. However, we do not have an ETA available at this time. We appreciate your extended patience while this gets resolved.

    Thank you!

    -Quicken Paloma
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/23/21

    This issue is still ongoing and we do not have an ETA available at this time. We apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/30/21

    Our teams continue to work towards a resolution, though we do not have an ETA available. We appreciate your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/6/22

    Our teams continue to work diligently towards a solution, though we do not have an ETA. Thank you for your patience and we apologize for any inconvenience caused.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/13/22

    This issue remains ongoing. We do not have an ETA available at this time.

    Thank you!
    -Quicken Anja