ONGOING 01/16/22 Chase Returns a FDP-3000 or 185 Error

We are investigating reports of some Quicken for Windows and Mac users receiving a 185 or FDP-3000 error when attempting to add or update accounts with Chase.

If this error is received, please allow up to 3 hours and then attempt to add/update accounts once more.  

To be automatically notified as updates and/or a resolution for this error become available, please 'bookmark' this alert by clicking the Bookmark icon in the upper right.

Thank you!

(Ticket #8965368/CTP-2861)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/10/21

    This issue remains ongoing and our teams are continuing to work towards a solution, though we do not have ETA available.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/17/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Paloma
    Quicken Paloma Moderator mod
    edited December 2021
    ONGOING 11/28/21

    We apologize for this persisting issue and any inconvenience caused. Our teams are currently working on a solution. However, there is no ETA at the moment, unfortunately. We appreciate your patience.

    Thank you!

    -Quicken Paloma
  • ONGOING 12/5/21

    This issue is ongoing at the moment. We apologize for the inconvenience but we do not have an ETA available at this time. We appreciate your extended patience. 

    Thank you!

    -Quicken Paloma
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    edited December 2021
    ONGOING 12/12/21

    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 

    Thank you!


    Quicken Alyssa

  • ONGOING 12/19/21

    This issue is still ongoing. Our teams continue to work toward a resolution. We apologize for the inconvenience, but we do not currently have an ETA on resolution.

    We appreciate your continued patience. Thank you!


    Quicken Alyssa


  • ONGOING 12/26/21

    This issue continues to be ongoing and our teams continue to work toward a resolution on this. We do not currently have an ETA on resolution. We do apologize for the inconvenience.

    Thank you!



    Quicken Alyssa


  • Quicken Alyssa
    Quicken Alyssa Moderator mod

    ONGOING 01/02/22

    This issue is still ongoing and our teams continue to work toward a resolution. We do not currently have an ETA as to when it will be resolved. We do apologize for the inconvenience and we appreciate your patience.

    Thank you!



    Quicken Alyssa


  • Quicken Alyssa
    Quicken Alyssa Moderator mod

    ONGOING 01/09/22

    This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused.

    Thank you!



    Quicken Alyssa

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    ONGOING 01/16/22

    Our teams continue to investigate and work toward a resolution on this issue. We apologize that this issue has persisted. We do appreciate your patience and understanding. 

    Thank you!




    Quicken Alyssa