HSBC Canada QFX File Cannot be Imported

After HSBC Canada updated their interface, the transaction QFX file downloaded is not accepted by Quicken. Anyone else experiencing this?

Error message:
Quicken is unable to complete your request.[PL-221-A]


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @GW027,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    As stated at the bottom of this support article regarding error OL-221;
    "Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue."

    Since QFX files are created and provided by the financial institution, Quicken is unable to resolve this issue. Only the financial institution providing the file can.

    I apologize for any inconvenience! Thank you.
    -Quicken Anja
  • Kaasha
    Kaasha Member
    I spoke to the bank and they advised they don't support Quicken :(
This discussion has been closed.