ONGOING 12/7/21 Capital One Accounts Display "0.00" Online Balance

Quicken Sarah
Quicken Sarah Administrator, Moderator mod
Our teams are investigating reports of some users displaying an incorrect Online Balance of $0.00 after adding or updating accounts with Capital One.

This issue has been escalated to our teams and we are working to resolve it as quickly as possible.

To be automatically notified as updates and/or a resolution for this issue become available, please follow this alert by clicking the 'Bookmark' icon in the upper right.

Thank you!

(Ticket #8980756/CTP-2714)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/17/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • ONGOING 11/28/21

    This is still an ongoing issue. Our teams are currently working on a fix and no further escalation is needed. We apologize and appreciate your patience. There is no ETA for a solution at this time. 

    Thank you!

    -Quicken Paloma
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/7/21

    Our teams are continuing to work diligently towards a solution for this issue, though we do not have an ETA available at this time. We apologize for any inconvenience experienced.

    Thank you!
    -Quicken Anja