ONGOING 01/25/22 Windows Investment Transactions/Balances Not Syncing to Mobile/Web

We have identified an issue with Quicken Windows where investment transactions and balances are not syncing with the Mobile & Web apps.

Our teams are investigating this issue, however, there is no ETA for when a solution will be available.

If you would like to be automatically notified as updates and/or a resolution become available, please follow this alert by clicking the 'Bookmark' icon in the upper right.

Thank you!

(Ticket #8984896/CTP 2940)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • ONGOING 11/28/21

    This is still an ongoing issue. Our teams are working towards a solution. We apologize for any inconvenience and appreciate your patience. Unfortunately, there is no ETA available at this time. 

    Thank you!

    -Quicken Paloma
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/7/21

    Our teams are continuing to work diligently towards a solution for this issue, though we do not have an ETA available at this time. We apologize for any inconvenience experienced.

    Thank you!
    -Quicken Anja
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    edited December 2021
    ONGOING 12/14/21
    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 
    Thank you!

    Quicken Alyssa

  • ONGOING 12/21/21

    This issue continues to be ongoing. Our teams continue to work toward a resolution on this. We do not currently have an ETA on resolution. We do apologize for the inconvenience.

    Thank you!



    Quicken Alyssa


  • ONGOING 12/27/2021

    This issue is still ongoing. We apologize for the inconvenience. Our teams are currently working on a fix this time. However, there is no ETA at the moment. We appreciate your patience greatly!

    Thank you!

    -Quicken Paloma
  • Quicken Paloma
    Quicken Paloma Moderator mod
    ONGOING 01/03/22

    Our teams continue to work diligently towards a solution for this issue. However,  an ETA is not available at this time. We apologize for any inconvenience experienced and appreciate your patience.

    Thank you!

    -Quicken Paloma
  • Quicken Paloma
    Quicken Paloma Moderator mod
    ONGOING 01/10/22

    This issue is ongoing and our team is looking for ways to resolve the issue. At this time we do not have an ETA. We apologize for the inconvenience experienced and greatly appreciate your patience. 

    Thank you!

    -Quicken Paloma

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    ONGOING 01/18/22

    We apologize for the inconvenience, but this issue is still ongoing. Although we do not have an ETA as to when it will be resolved, we do appreciate your patience.

    Thank you!




    Quicken Alyssa

  • Quicken Alyssa
    Quicken Alyssa Moderator mod

    ONGOING 01/25/22

    This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused.

    Thank you!



    Quicken Alyssa