RESOLVED 5/12/22 Windows Investment Transactions/Balances Not Syncing to Mobile/Web

We have identified an issue with Quicken Windows where investment transactions and balances are not syncing with the Mobile & Web apps.

Our teams are investigating this issue, however, there is no ETA for when a solution will be available.

If you would like to be automatically notified as updates and/or a resolution become available, please follow this alert by clicking the 'Bookmark' icon in the upper right.

Thank you!

(Ticket #8984896/CTP-2940)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 11/18/21

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    ONGOING 11/28/21

    This is still an ongoing issue. Our teams are working towards a solution. We apologize for any inconvenience and appreciate your patience. Unfortunately, there is no ETA available at this time. 

    Thank you!

    -Quicken Paloma
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/7/21

    Our teams are continuing to work diligently towards a solution for this issue, though we do not have an ETA available at this time. We apologize for any inconvenience experienced.

    Thank you!
    -Quicken Anja
  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    edited December 2021
    ONGOING 12/14/21
    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 
    Thank you!

    Quicken Alyssa

  • ONGOING 12/21/21

    This issue continues to be ongoing. Our teams continue to work toward a resolution on this. We do not currently have an ETA on resolution. We do apologize for the inconvenience.

    Thank you!



    Quicken Alyssa


  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    ONGOING 12/27/2021

    This issue is still ongoing. We apologize for the inconvenience. Our teams are currently working on a fix this time. However, there is no ETA at the moment. We appreciate your patience greatly!

    Thank you!

    -Quicken Paloma
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    ONGOING 01/03/22

    Our teams continue to work diligently towards a solution for this issue. However,  an ETA is not available at this time. We apologize for any inconvenience experienced and appreciate your patience.

    Thank you!

    -Quicken Paloma
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    ONGOING 01/10/22

    This issue is ongoing and our team is looking for ways to resolve the issue. At this time we do not have an ETA. We apologize for the inconvenience experienced and greatly appreciate your patience. 

    Thank you!

    -Quicken Paloma

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    ONGOING 01/18/22

    We apologize for the inconvenience, but this issue is still ongoing. Although we do not have an ETA as to when it will be resolved, we do appreciate your patience.

    Thank you!




    Quicken Alyssa

  • Quicken Alyssa
    Quicken Alyssa Moderator mod

    ONGOING 01/25/22

    This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused.

    Thank you!



    Quicken Alyssa


  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 2/1/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 2/8/22

    While this issue still remains ongoing, we, unfortunately, do not have an ETA available, though our teams do continue to work towards a resolution. We apologize for any inconvenience in the meantime.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 2/17/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 2/24/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 3/3/2022

    This issue remains ongoing. While our teams continue to work toward a resolution, we do not have an ETA available at this time. We apologize for any inconvenience and appreciate your patience in this matter.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 3/10/22

    Our teams continue to investigate and work towards a solution for this issue. An ETA is not available at this time. Thank you for your continued patience and we apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 3/17/22

    For the time being, this issue is still ongoing. Our teams are working on a resolution, though we are currently unable to provide an ETA for when this may be completed. We apologize for the inconvenience this causes, and we want you to know that we appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 3/24/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 3/31/22

    A solution for this issue is still being worked on. We do not have an ETA available at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/7/22

    While we do not have an ETA, a solution for this issue is still in the works. Your patience is greatly appreciated and we apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/14/22

    This issue is ongoing and our teams are still working towards a solution. We do not have an ETA at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/21/22

    This issue continues to be investigated and our teams continue to work towards a solution, though we do not have an ETA. Apologies for any inconvenience, though we appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/28/22

    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 5/5/22

    This issue is still ongoing. Our teams continue to work toward a resolution. We apologize for the inconvenience, but we do not currently have an ETA on resolution.

    Thank you!

    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    RESOLVED 5/12/22

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!
    -Quicken Anja