J Wilson said:
I would expect a daily update giving an overview of known issues that you are working on and a timeline for resolution. Please give us some hope that you are working to fix this mess by being specific about what's going on.
> @Sherlock said: When things appear quiet for say a week or two, it may be safe. The longer you can wait, the less likely it will be that you'll experience issues. Why can Quicken IT not just tell us exactly what is going on and why... Alot of the time the Community just makes their best guess... to get the right answer go to the source....
Update for anyone who may be following this issue: I chatted with Quicken support yesterday (11-17) and the rep didn't seem to have heard of these problems, and said her info was basically the same as what I had already attempted to do (following the steps in this article: https://www.quicken.com/support/how-manually-change-connection-method-charles-schwab-accounts). She did let me know about the new release R37.25 (which at that time was not yet appearing in Quicken's "Check for updates" feature). She suggested I update to R37.25, Validate my data file, then try again using the steps in the article I linked to above. I don't have a lot of hope for this since nothing about Schwab's connection method transition is mentioned in the release notes for R37.25. But I'll try it at some point in the coming days.