Cannot download bank transactions
I have been unable to download new transactions from my bank using Quicken Connect since early November. I can enter transactions manually, but running Quicken neither downloads new transactions nor compares my manual entries with the bank records, so everything since early November has an orange pencil logo, not a blue dot or checkmark. I tried a chat but no suggestions worked. I tried deactivating and reactivating the account, as directed, but no luck repeatedly. The person online gave up after an hour when the bank started to throw up error messages. The effort left my Quicken file so messed up I had to recover from a backup a couple of days old. I tried deactivating and activating again and had the same results. The problem appears to affect only bank accounts at my small local bank, not credit cards at Bank of America or elsewhere, or a Fidelity investment account. I talked with the bank and they said the account was not blocked, so it may have been a Quicken problem. It seems to have appeared recently, but I cannot date it precisely. The problem affects two Quicken files, one for my household and one for my small business. Is anyone else having similar problems. As mentioned above, Chat was not able to help.
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