ONGOING 01/18/22 Sign in Loop Error Message (MAC)

We are seeing an increase of Quicken Cloud connection errors with Quicken for Mac. The error reads as follows: "Quicken could not verify the connection to Quicken Cloud".

Users have reported getting into a sign-in loop with online services when adding and updating online accounts.


Quicken > Preferences > Connected Services and Quicken > Preferences > Mobile, Web & Alerts show message:


This has been escalated internally and we are currently working with our service provider to resolve the issue, though we, unfortunately, do not have an ETA available at this time.

To be automatically notified as updates and/or a resolution for this error become available, please 'bookmark' this alert by clicking the bookmark ribbon located in the upper right corner of this post.

Thank you!

(Ticket #9003577/CTP-2983)

-Quicken Anja
Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/1/21

    Our teams are still working to resolve this issue, though we do not have an ETA available. We apologize for the inconvenience and appreciate your patience.

    Thank you!
    -Quicken Anja
  • ONGOING 12/7/2021

    This is an ongoing issue that has been escalated. Our teams are currently working on a fix. However there is no ETA at the moment. We apologize for the inconvenience and appreciate your patience. 

    Thank you!

    -Quicken Paloma
  • ONGOING 12/14/21

    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 

    Thank you!


    Quicken Alyssa


  • ONGOING 12/21/21

    This issue continues to be ongoing. Our teams continue to work toward a resolution on this. We do not currently have an ETA on resolution. We do apologize for the inconvenience.

    Thank you!



    Quicken Alyssa


  • ONGOING 12/27/2021

    This issue is still ongoing. We apologize for the inconvenience. Our teams are currently working on a fix this time. However, there is no ETA at the moment. We appreciate your patience greatly!

    Thank you!

    -Quicken Paloma
  • Quicken Paloma
    Quicken Paloma Moderator mod
    ONGOING 01/03/22

    Our teams continue to work diligently towards a solution for this issue. However,  an ETA is not available at this time. We apologize for any inconvenience experienced and appreciate your patience.

    Thank you!

    -Quicken Paloma
  • Quicken Paloma
    Quicken Paloma Moderator mod
    ONGOING 01/10/22

    This issue is ongoing and our team is looking for ways to resolve the issue. At this time we do not have an ETA. We apologize for the inconvenience experienced and greatly appreciate your patience. 

    Thank you!

    -Quicken Paloma

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    ONGOING 01/18/22

    We apologize for the inconvenience, but this issue is still ongoing. Although we do not have an ETA as to when it will be resolved, we do appreciate your patience.

    Thank you!




    Quicken Alyssa