Deja vu all over again, Why do Canadians subscribers get few updates than their US counterparts?

Quicken Canada users pay more for their annual subscriptions yet we receive far fewer updates and improvements than our US counterparts. I've asked this question before, see https://community.quicken.com/discussion/7889666/why-do-canadians-subscribers-get-few-product-updates-than-their-us-counterparts and never received anything resembling a satisfactory answer.

Once again looking at https://www.quicken.com/support/quicken-windows-release-notes, the latest Canadian version is R33.7 (May 2021). Since that release, the US version has had 13 updates, to R37.25.

I realize that some of the US updates might contain bugfixes or features that are US specific. But looking at some of the U.S. Subscription Release Notes it certainly appears that many of the noted Improvements are NOT U.S. specific and Canadian subscribers might also benefit from these improvements.

Can the Quicken team give us Canadian subscribers regular updates and improvements similar to our U.S. neighbours. After all, we generally pay MORE for our subscriptions.

Answers

  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited November 2021
    Removed information that user didn't find useful.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Peculiar_Investor
    Peculiar_Investor Member ✭✭
    edited November 2021
    > @Chris_QPW said:
    > Because they like Canadians better than Americans?   ;)
    > (Getting new updates isn't always pain free)
    >
    > But really let's face it, the Canadian version has a much lower priority to Quicken Inc than the US version has.  There isn't any way one can look at the updating schedules and draw any other conclusion.

    Deja vu all over again with that reply. You replied with the same way when I previously asked the question.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited November 2021
    Removed information that user didn't find useful.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Peculiar_Investor
    Peculiar_Investor Member ✭✭
    edited November 2021
    @Quicken Kathryn

    According to https://www.quicken.com/canada/compare#faqGO they state:

    "Yes, Quicken is now a subscription, called a Quicken membership. We’ve moved to this model to ensure that all of our customers are on the latest, greatest version of Quicken. Rather than wait for an annual upgrade to provide improvements and fixes, we now have regular releases throughout the membership term, creating a better experience for our customers. The membership is designed so that you never go through the upgrade process again."

    The US version is identical.

    To add insult to injury, Quicken US generally offers lower cost annual subscriptions and then offers regular discounts, such as the 40% off available right now.

    So not only does a Canadian subscriber NOT receive the "latest, greatest version of Quicken", to the best of my knowledge we've never been offered 40% off deals.

    I'm a very longtime Quicken customer from the MS-DOS days. I'm just very frustrated by the appalling lack of effort from Quicken that come at higher costs.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited November 2021
    Removed information that user didn't find useful.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • @Chris_QPW, with all due respect your involvement in the discussion isn't helpful nor does it address the underlying question I'm asking.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited November 2021
    @Quicken Kathryn

    This didn't flag Kathryn.  When there are spaces in the name you have to put it in quotes.  This should get flag it and I have also used the flag to notify the moderators:

    @Quicken Kathryn
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Hello @Peculiar_Investor

    Thank you for reaching out to the Quicken Community. We apologize for the frustration, I have sent this post to my higher-ups for an indication/explanation regarding your questions. In regards to the lack of discounts, we are moving towards providing promotions and discounts for Canadian users. For more information with discounts/promotions please contact Quicken Support and an agent will gladly assist you.

    Once I have any updates or answers regarding your questions I will make sure to post them on here. Hope this helps. 

    -Quicken Paloma
  • @Quicken Paloma

    Thanks for replying. While discounts would definitely be appreciated, the most pressing issue from my perspective is the lack of consistency with regards to updates.

    Per https://www.quicken.com/canada/compare#faqGO "Yes, Quicken is now a subscription, called a Quicken membership. We’ve moved to this model to ensure that all of our customers are on the latest, greatest version of Quicken. Rather than wait for an annual upgrade to provide improvements and fixes, we now have regular releases throughout the membership term, creating a better experience for our customers. The membership is designed so that you never go through the upgrade process again."

    Comparing between the regular releases that U.S. subscribers receive and the irregular and infrequent releases that Canadian subscribers receive, I cannot help but feel that I'm NOT on the latest, greatest version of Quicken.
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    Q US has more frequent steps.  Q Can has bigger steps, but fewer.
    Complaining about the number of steps is meaningless.
    What features are in Q US that you believe you're missing?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • > @Chris_QPW said:
    > This didn't flag Kathryn.  When there are spaces in the name you have to put it in quotes.  This should get flag it and I have also used the flag to notify the moderators:
    >
    >
    > @Quicken Kathryn

    Thank you. I've learned something from this exchange. :)
  • Peculiar_Investor
    Peculiar_Investor Member ✭✭
    edited November 2021
    > @NotACPA said:
    > Q US has more frequent steps.  Q Can has bigger steps, but fewer.
    > Complaining about the number of steps is meaningless.What features are in Q US that you believe you're missing?

    There are plenty of the improvements or items identify as new or improved in:

    https://community.quicken.com/discussion/7901682/windows-r37-xx-release-us
    https://community.quicken.com/discussion/7897852/windows-r35-xx-release-us
    https://community.quicken.com/discussion/7895340/windows-r34-xx-release-us

    Many/most of these items are part of core Quicken functionality and not related to differences between banking and/or investing between the U.S. and Canada.

    Quicken's Canadian subscribers pay higher subscription costs in general, but get less functionality. How does that seem fair and appropriate?

    My Lightroom and MS-Office subscriptions get updated at the same frequency as US customers. I cannot see why Quicken cannot do the same.
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