UPDATED 12/8/21 Schwab Accounts Missing Investment Transactions

Quicken Chris
Quicken Chris Alumni ✭✭✭✭
NEW 11/22/21

We have identified an issue that is preventing some investment transactions from being correctly downloaded into Schwab online accounts in Quicken. This issue will be fixed in an upcoming patch.

To be automatically notified as to the new patch release and any other updates relating to this issue become available, please 'bookmark' this alert by clicking the bookmark ribbon located in the upper right corner of this post.

For any other Schwab related download issues you may be experiencing, please see our new FAQ on Schwab Errors Below:

https://www.quicken.com/support/errors-when-updating-or-adding-charles-schwab-accounts

Thanks!
(Ticket #9008252)

Comments

  • Quicken Chris
    Quicken Chris Alumni ✭✭✭✭
    Update 11/23/21

    This issue has been resolved in version 27.1.36.45  For more information, please see this new FAQ:

    https://www.quicken.com/support/charles-schwab-transaction-download-changes


  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    edited December 2021
    UPDATE 12/2/21

    Some Schwab users continue to experience issues with investment transaction not downloading.  If this behavior is experienced, ensure you are updated the latest release from the Help menu > About Quicken.

    If you have not yet updated to this release, the Mondo Patch is available to download from here.

    If this behavior persists on the latest release, we recommend going to the Edit menu > Preferences > Downloaded Transactions view and selecting the option to "Automatically add to investment transaction lists".

    Then, go to the register for a Schwab investment account and select the Actions menu > Update Transactions.

    The missing transactions should then download and appear in the register.

    Thank you
  • Quicken Kathryn
    Quicken Kathryn Administrator admin
    UPDATE 12/3/21:

    We have confirmed and are investigating the root cause of this issue (a special thanks to community members who assisted in troubleshooting!).  We will update this thread with more information on a resolution as soon as it's available. 
    Quicken Kathryn
    Community Administrator
  • Quicken Kathryn
    Quicken Kathryn Administrator admin
    UPDATE 12/8/21:
    We have resolved most instances of missing transactions.  If you are missing investment transactions after downloading from Schwab, please make sure you are on the latest release of the program by going to Help > Check for Updates and follow the instructions here to deactivate and reauthorize your Charles Schwab accounts; this should restore your transactions. 

    If you have only a cash account with Schwab and are experiencing missing transactions, we are working on a release to resolve missing transactions, which should be available soon.
    Quicken Kathryn
    Community Administrator