Quicken Upgrade from 2017

I've resisted this upgrade until today, when it became IMPOSSIBLE to run Quicken 2017 on my Windows 10 system. Legacy Quicken Users - you're probably in for the same experience.
1) about a week ago, my Quicken 2017 Home and Business application would crash. NOTHING I tried would provide a work around. Up until now, it has been rock solid bullet proof.
a) Repair & Validate did not work.
b) Restore from Backup did not work.
c) Uninstall/Reinstall did not work.
d) Running it on a different computer did not work.
d) Running Quicken in Compatibility mode did not work.
i) I tried multiple iterations and combinations of older Windows systems. No luck.
e) It got to the point today where a NEW FILE would not work.
2) I finally succumbed to the 50% off enticement for Black Friday, but not willingly. Quicken just made any other alternative too painful and/or time consuming.
a) I even waited on hold for 20mins to chat with support
i) "It's no longer a supported product. You will need to upgrade."

Something in the startup sequence has changed. The installer for 2017 looks EXACTLY like the installer for the newest 2021 Subscription version. You now HAVE to log in with your user ID or your file will not display. 2017 let you bypass this step. The failure I was having also displayed this behavior before crashing, but it wouldn't open a log-in screen either.

For those who say "It's about time. That program is 4 years old!"
1) NOTHING in the new version is necessary for me. I'm a financial professional, and have used Quicken since 1986. I just need the functionality and reporting.
2) See previous statement: I do understand this is a new revenue model in the software industry. NOTHING in the installation or function of the software is different, except the sign-on requirement, and what seems to be a version check as a part of that process.
3)This is to increase revenue for the investment group that bought Quicken, which they then hope to flip for a 10-20% profit. I've worked in the VC/M&A industry.

If you are running a "legacy" version of desktop Quicken, your turn is coming.


  • garysmith87
    garysmith87 Member ✭✭✭✭
    edited November 2021
    When you re-installed Quicken 2017, did you manually update to the last (or next to last) Mondo Patch from here?:


    When you uninstalled Quicken 2017, did you use qcleanui.exe and uninstall "All versions"?

  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    Hopefully I am not jinxing myself. I am still on QW2017, not sure which patch level, but definitely not on the latest patch. It has been running fine - last usage was Saturday 11/20. 

    One precaution I take is Quicken is never open when my laptop is connected to the internet. 

    Laptop is Windows 10 with current updates. 
    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • My Quicken 2017 stopped working properly recently too. Mac version. I too had no reason to upgrade except not wanting to lose over 30 years of financial records. They got me.

    I had a lot of problems with 2022 too and had to speak to Support twice (both times waited over 15 minutes). Supposedly there's a known issue with their cloud server. I've never used their online banking nor did I want to have anything to do with the cloud. However they're forcing you to do it so that they can validate your subscription.

    That's just the way things are. A few years ago I tried a few alternatives and unfortunately there's nothing out there that will import my data from all these years properly.
  • I have a similar problem. My 2017 backup isn't recognized by 2022. I tried to reinstall 2017, but I can't do that without uninstalling 2022. I got 2022 over the phone with help desk. If I uninstall it, it's gone.