No Sound

New computer using Windows 11 Home. Quicken subscription, version R36.45, build 27.1.36.45, Windows 10 Home. Enabled sound in Preferences; set desired sounds in Windows Control Panel. No sound when using Quicken. I had sound on old computer using same subscription and Windows 10. Help.
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  • UKR
    UKR SuperUser ✭✭✭✭✭

    Quicken Sounds checklist (Windows only. Q Mac has no sounds)

    1. Make sure that the speakers are turned on and the volume is somewhat up (not all the way down) and not muted.
    2. Are you using an HDMI - connected monitor? Windows may have rerouted sound from the internal or external PC speakers to the HDMI monitor, assuming the monitor has speakers like a TV. Enable said speakers or review Control Panel / Sound / Playback and select the correct speakers, mark as default.
    3. In Quicken ensure that in Edit / Preferences / Setup "Turn on Quicken Sounds" has a checkmark. Restart Quicken if you had to make a change.
    4. Still no sounds? Make sure that in Control Panel / Sound / Sounds tab the active Sound Scheme still contains the Quicken sound files. If the sound scheme was improperly modified by some other software (or Windows) update, find a different sound scheme which contains the Quicken sounds and make that the active sound scheme.
    5. If you can't fix it with #3 above, refresh your Quicken software installation by downloading and installing the latest Mondo Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

  • Tom705
    Tom705 Member
    I had already done 1,3, and 4; not using 2. Did number 5, made sure sound was checked, closed Q, checked sound again in control panel and re opened Q. I had sound for the opening. No sound when entering in the register, BUT, if I made a change to a previous entry, I had sound. Not what?
  • Tom705
    Tom705 Member
    Now what, not 'not what'.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Check your Control Panel Sounds settings to make sure that each of the 7 Quicken sounds has a sound file associated with it. In my system, each active sound shows with a little speaker icon.
    Making changes to sound settings may require a Quicken restart, maybe even a Windows reboot. I'm not sure about the latter ...