ONGOING 1/12/22 American Express - OL-293, OL-294, and OL-297

We have been seeing an increase in these three errors with American Express in the morning, then they taper off in the afternoon.

If you experience one of these errors in the morning between 3am and 9am wait and try again later.

If you are still receiving the error, follow the steps in the appropriate FAQ for the issue. All three FAQ's are linked here for your convenience.

OL-293 & OL-294

OL-297

Bookmark this discussion to follow the progress and updates on this alert.

Thank you!

Quicken Alyssa

(Ticket #9015343)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/1/21

    Our teams are still working to resolve this issue, though we do not have an ETA available. We apologize for the inconvenience and appreciate your patience.

    Thank you!
    -Quicken Anja
  • ONGOING 12/8/21

    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 


    Thank you!



    Quicken Alyssa


  • ONGOING 12/15/21

    This issue is still ongoing. Our teams continue to work toward a resolution. We apologize for the inconvenience, but we do not currently have an ETA on resolution.

    Thank you!


    Quicken Alyssa


  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/22/21

    This issue is still ongoing and we do not have an ETA available at this time. We apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/29/21

    Our teams continue to work towards a resolution, though we do not have an ETA available. We appreciate your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/5/22

    Our teams continue to work diligently towards a solution, though we do not have an ETA. Thank you for your patience and we apologize for any inconvenience caused.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/12/22

    This issue remains ongoing. We do not have an ETA available at this time.

    Thank you!
    -Quicken Anja