quick connect not working cc-501 and c-502

critical367
critical367 Member
I cannot set up the quick connect for my bmo accounts or my MNBA Mastercard (which is detected as a TD card). I can download and import files from the 2 sites. When I enter username and password, I get either cc-501 or cc-502 error. I have tried over multiple days with same result. I am thinking that MFA on both sites is causing the connection to fail. Any solutions?

Comments

  • Hello @critical367,

    Thank you for coming to the Community to report the issues you are having, though I apologize that you are having issues at all. 

    When I try connecting to these financial institutions in my own Quicken I do not receive the errors that you are seeing. Can I ask why it is that you think the MFA is an issue? 

    I think we should start out by trying a test file. This means you would open a new file and try adding these accounts there, to see if that gives you the same error. 

    To do this;
    1. Go to File and select New Quicken File.
    2. Confirm New Quicken File and click Ok.
    3. Type in "test" as the file name and click Save.
    4. You can select "Don't use Mobile & Web" and click Next.
    5. Click Add Accounts and then attempt to add your BMO and MNBA accounts

    Let us know if you still have issues connecting from here or not and we will proceed accordingly. 

    Thank you!



    Quicken Alyssa

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