UPDATED 1/19/22 Trend Micro Internet Security Blocking Quicken In-Product Updates

We have encountered customers that use Trend Micro Internet Security that are unable to download and complete Quicken updates.

We have escalated this error internally and are working on a resolution, though we do not have an ETA available at this time.

To be automatically notified of updates as they become available, please feel free to click the bookmark ribbon located at the top right of this post.

Thank you!
(Ticket#9067084/CTP-2883)



Quicken Alyssa

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/22/21

    This issue is still ongoing and we do not have an ETA available at this time. We apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 12/29/21

    Our teams continue to work towards a resolution, though we do not have an ETA available. We appreciate your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/5/22

    Our teams continue to work diligently towards a solution, though we do not have an ETA. Thank you for your patience and we apologize for any inconvenience caused.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 1/12/22

    This issue remains ongoing. We do not have an ETA available at this time.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    edited January 19
    UPDATE 1/19/22

    A solution for this issue is still being worked on and our teams are looking to gather more information to support this investigation. If you are experiencing this issue we ask that you please navigate to Help > Report a problem and add "Attn: CTP-2883" to the title/subject line.

    We do not have an ETA on when a solution will be available at this time and apologize for the inconvenience.

    Thank you!
    -Quicken Anja