RESOLVED 01/18/22 Quicken Mobile App Sign In Loop

We are receiving reports of users running into a sign-in loop with the Quicken Mobile application.

We have escalated this issue to our Product development team to look into, and our teams are working towards a solution, though we do not have ETA available at this time.

If you are experiencing this problem and wish to contribute to this investigation, we ask that you please navigate to Help > Report a Problem from your desktop program to submit your log files. Please add “Attn: CTP-3168” to the title/subject line.

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Thank you!

(Ticket #9078206/CTP-3168)

Comments

  • ONGOING 12/27/21

    This issue is ongoing and our teams continue to work toward a resolution on this. We do not currently have an ETA on resolution. We do apologize for the inconvenience.

    Thank you!



    Quicken Alyssa


  • Quicken Paloma
    Quicken Paloma Moderator mod
    ONGOING 01/03/22

    Our teams continue to work diligently towards a solution for this issue. However,  an ETA is not available at this time. We apologize for any inconvenience experienced and appreciate your patience.

    Thank you!

    -Quicken Paloma
  • Quicken Paloma
    Quicken Paloma Moderator mod
    ONGOING 01/10/22

    This issue is ongoing and our team is looking for ways to resolve the issue. At this time we do not have an ETA. We apologize for the inconvenience experienced and greatly appreciate your patience. 

    Thank you!

    -Quicken Paloma

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    edited January 19
    RESOLVED 01/18/22

    This issue has been resolved! We will leave this Alert up in case there are customers still experiencing this issue. 

    Thank you!



    Quicken Alyssa