Missing transfers after update

DKRI
DKRI Member
Two transfers from 2020 were missing from my checking account register when I opened Quicken this morning. The account was out of balance by the amount of one transfer at first. I closed the program and reopened and it was out of balance by two transfers. I was able to compare the registers to identify which transfer is appearing in the receiving account but not in the sending account. Aside from reentering these transactions from 18 months ago, is there a proper solution and way to prevent this from ocuring again?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @DKRI,

    Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this.

    Do you have a recent backup you can restore? To start with, I suggest restoring a backup file to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down until you see Quicken for Windows and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

    Let us know how it goes!
    -Quicken Anja
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