cc-503 error when adding New York 529 account

mja150
mja150 Member
When attempting to add "New York 529 College Savings" account a cc-503 error message appears stating my log-on information is incorrect. I am able to log on to this account outside of quicken. The New York 529 link provided by Quicken during the "Add account" process does point to the correct web site. Contacted New York 529 Savings and they couldn't explain the problem. (They fully support Quicken) Question: From the Quicken side, does the "user ID/Log on ID" for the New York 529 account need to be greater than 5 characters?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @mja150,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, please take a moment to review the error-specific guidance found in this support article regarding error CC-503.

    Thank you!
    -Quicken Anja
  • mja150
    mja150 Member
    Thank you for the follow up. I have validated all the steps in the support article for cc-503 errors and still unable to add this account to Quicken.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for following up and I apologize for the delay in my response.

    Next, if you don't mind, I'd like to have you create a new (test) file to see if you experience the same issue in a new file as well. In doing so, we will be able to determine whether or not this is caused by an issue within your current data file.

    Follow the steps below to create a test file:
    1. Choose File menu > New Quicken File.Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    2. Select New Quicken File.Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    3. Click OK.
    4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file. Advanced Data File Troubleshooting to Correct Problems With Quicken for WindowsDon't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
    5. Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
    6. Select to not use Mobile (if prompted).
    7. Click Add Account to try adding the account you were unable to add to your original file.

    After adding accounts, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file. 

    Follow the steps below to switch files:

    1. Click the File menu.
    2. Look near the bottom of the options list.
    3. Select the data file you want to open. 


    Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

    Let us know how it goes!

    -Quicken Anja
This discussion has been closed.