Unable to Save Transactions in Quicken Mobile App (Android 12) [Edited]

lbjailer
lbjailer Member
Quicken mobile won't allow me to "save" any transactions I enter on the mobile app, but updates when I sync the cloud from my PC.

New Pixel Pro 6 with Android 12

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @lbjailer,

    Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, I suggest resetting your cloud data and see if that may make a difference, though I do recommend saving a backup of your data file prior to performing any troubleshooting attempts (just in case). Please follow the steps below in order to do so.
    1. Sign out of your Quicken Mobile app
    2. In your desktop program; please navigate to Edit
    3. Preferences...
    4. Mobile & Web
    5. Click on Reset your cloud data 
    6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    Once that is done, see if the issue still persists.

    I hope this helps! 
    -Quicken Anja
  • lbjailer
    lbjailer Member
    Thank you, but it did not work. I think Android 12 is the culprit as I'm having issues with WAZE too. Hopefully, while they continue to push updates this will be fixed.