Quicken Support - no solution

Steve Holle
Steve Holle Member ✭✭
"Business" support name is JARVIS.

You said
and?

Business said
its an alert

Business said
no

You said
Do I get to fill out a survey?

You said
How about you have them call me?

Business said
You have to call back Thursday

You said
Am I able to track that somewhere?

Business said
Ticket T1-IN - 9150953

Business said
icket T1-IN - 9150953

You said
How do I know what the progress is?

You said
That's a start.

Business said
I'm going to put that in my notes to escalate your problem to another level.

You said
Who does have access to the servers?

You said
I don't have access to quicken, other than you.

You said
And your solution is?

Business said
it is a problem between quicken and your bank. I don't have access to the servers

Business said
There are some chances that your bank is running with some temporary issues that can take up to 24-48 hours to fix. Or you have to call back Thursday

You said
So, is your supervisor available yet?

Business said
\its not your fault

Business said
yeah

Business said
yeaqh\

You said
See at the top where it says "(It's not your fault)"

You said
I bought quicken so I don't have to do this busted BS.

You said
How about you get someone to fix your busted login process.

You said
That is not a solution.

You said
No, I will not enter my transactions manually

You said
I am astounded at how many times we've tried this

Business said
LETS ADD THE ACCOUNT AGAIN

You said
226901

Business said
on quicken help then screen share

You said
Now?

Business said
i cant see the screen

You said
Can you still see it?

You said
Now?

Business said
tools> add account

Business said
i can't see your quicken

Business said
open quicken

Business said
start quicken

Business said
yes

You said
Start Quicken?

Business said
uptdate

Business said
yes

You said
you want me to execute it?

Business said
yes

You said
Is it working?

Business said
lets look for the file mondo patch you download

Business said
then entire screen

Business said
allow

You said
415-438

Business said
generate code

Business said
i agree

Business said
under Instruction

Business said
a little down

Business said
im goin to end this session

You said
We are already screen sharing?

Business said
click on screen share

Business said
scroll down

You said
What are you looking for? It just finiished downloading

Business said
type Mondo patch quicken

You said
At this point I'm assuming that whatever information gets loaded when I select Investor360 in Quicken is not correct

Business said
let go to google

You said
what do you want me to do?

Business said
lets try on quicken

You said
So what are you saying I'm not doing right?

Business said
nmmm ok i saw

Business said
loets see

You said
Do you want t watch me ssign in on a web page

Business said
the password and username is not he yellowstone financial?

Business said
sr

Business said
ok go head

You said
I have logged in via quicken with these same credentials for at least a year

You said
There are none

You said
No gaps in what?

Business said
on your username and password

Business said
Make sure there are no gaps

You said
I need to file a complaint

Business said
Im so sorry sr my supervisor is not available ritgh now

You said
Are you there?

You said
I need to talk to your supervisor JARVIS

You said
There is no problem at the bank. I can see my data when I log in by web page

You said
This is a Quicken problem

You said
\

You said
I just logged in using a web page

Business said
You may receive this error while adding a bank account in Quicken. There are some chances that your bank is running with some temporary issues that can take up to 24-48 hours to fix.

Our suggestion is to wait sometime and then try to add a bank account. If the same thing happens again, please proceed further with the below methods to fix.

Business said
yes

You said
are you there?

You said
311132

You said
I just logged in on a web page. This is a Quicken problem

Business said
lets do and screen share again

You said
yes

Business said
just Financial yellowstone Financial

You said
Do you want to see me log in on a web page?

New message You said and?
Send a message...
Message Us
Messenger is opened

Comments

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    edited January 16
    Hello @Steve Holle

    Thank you for reaching out to the Quicken Community. To better assist you could you please elaborate on what the issue is exactly? While posting the chat may be helpful for some instances, it is easier to have a brief description of what the initial issue is. 

    Please elaborate further so that we may provide guidance. 

    -Quicken Paloma
This discussion has been closed.