Where are my payment accounts in bill pay?

My main payment account has disappeared. The only option that comes up when I try to pay a bill is one that I haven't used in years. How do I fix this?


  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, I suggest you check that online bill payment service is still enabled for your main payment account: open the register, press Ctrl + Shift + E, and select the Online Services tab.
  • mk23
    mk23 Member
    Yes, it's set up, but it looks like bill pay needs to be set up again. Thanks.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @mk23

    Thank you for reaching out to the Quicken Community. We apologize you are having this difficulty. Were you able to get your Bill Pay set up? Please let us know of any errors or further questions. 

    -Quicken Paloma
  • mk23
    mk23 Member
    No, I am on the phone with tech support. He does not know why I can’t add a payment account.
  • mk23
    mk23 Member
    No fix after 2 hours on the phone
This discussion has been closed.