Synchrony

Bobbie1
Bobbie1 Member ✭✭
I can't download Amazon credit card from Synchrony. Error CC-800. This is a repeat of what happened a few weeks ago. Is quicken working on this?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Bobbie1,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-800.

    I hope this helps!
    -Quicken Anja
  • Bobbie1
    Bobbie1 Member ✭✭
    I did all that it said more than once. Still no luck. This happened to several people a few weeks ago. I thought it might be the same problem.
  • Quicken Anja
    Quicken Anja Moderator mod
    Thanks for the update, though I apologize for the delay in my response.

    Next, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "rediscover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.
    1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
    2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
    3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
    4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
    5. When finished, close the Account List
    6. Navigate to File
    7. Validate and Repair File...
    8. Validate File
    9. Click OK
    10. Close the Data Log
    11. Close Quicken (leave it closed for at least 5 secs), then reopen Quicken
    12. Navigate to Tools > Add Account
    13. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
    14. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Anja
  • apodsim
    apodsim Member ✭✭
    I have been having same problems with downloading credit transactions from various Syncrony accounts for quite some time with message "Account is Locked". I have no problem logging into my accout using the same credentials stored in Quicken. To correct the problem after a day or so, by re-entering credentials and provide the authorization code sent to registered devices. Paypal and Amazon seem to be the most problematic and have to repeat every week or so which take some effort each time. This issues should be corrected and appears to be a communications issue between Quicken and Synchrony.
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