late fee notices on recent bills paid through quicken

I have received late notices from att and capital one on my recent payments. The entries were made well in advance of the due date the instructed pay date was well advance of the due date. Is anyone else having this problem? How did you resolve it ? Thanks in advance for your help


  • UKR
    UKR SuperUser ✭✭✭✭✭
    How did you make payment in Quicken? Using Quick Pay or Check Pay? Other?
    When did you make payment and what date does the biller say they received it?

    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that can't be resolved in a timely fashion?

    While you're waiting for the problems to be resolved, to avoid missed payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next (and perhaps all future) payments from your checking account or a credit card. The biller will make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the debit transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.

  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    This announcement was posted in December recommending sending payments earlier than usual due to mail delays during the holidays:

    Note - I have never used Quicken Bill Manager or any of its payment methods. 

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
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