ONGOING 5/24/22 Mac Invalid Credentials and then FDP-2102 error

We have identified an issue where customers will get a ccscrape.103 (INVALID_CREDENTIALS) error on their Direct Connect accounts when trying to do a one-step update. 

When they try to fix the issue by entering in their credentials, they’ll then get an FDP-2102 error. After this, any fix-it flow tried will not resolve the error.

Our Quicken Cloud engineering team is attempting to manually fix the accounts of the affected customers by switching them back to Direct Connect. They are doing this by searching through server logs and finding people that ran into the FDP-2102 error but undoubtedly some people will fall through the cracks.

To resolve;
Disconnecting and Reconnecting the account will fix this issue.

We do apologize for /any inconvenience that this has caused. We do not currently have an ETA as to when this issue will be fully resolved and we appreciate your patience.

Thank you!
(Ticket #9173947)

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 2/1/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 2/8/22

    While this issue still remains ongoing, we, unfortunately, do not have an ETA available, though our teams do continue to work towards a resolution. We apologize for any inconvenience in the meantime.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 2/15/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide.

    We apologize for any inconvenience this causes.

    Thank you!

    Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 2/22/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!

    Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    edited March 1
    ONGOING 3/1/2022

    As of now, this issue remains ongoing. Although we have teams working toward a resolution, we do not currently have an ETA to provide for this. We are sorry for any inconvenience you may be experiencing, and we appreciate your patience in this matter.

    Thank you!

    Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 3/8/2022

    For the time being, this issue is still ongoing. Our teams are working at a resolution, but we are currently unable to provide an ETA for when this may be completed. We apologize for the inconvenience this causes, and we want you to know that we appreciate your patience.

    Thank you!

    Quicken Jared 
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 3/16/22

    Our teams continue to investigate and work towards a solution for this issue. An ETA is not available at this time. Thank you for your continued patience and we apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 3/22/22

    Although our teams are working studiously at resolving this problem, we do not have an ETA for a solution at this time. Thank you for your patience. We apologize for any inconvenience this causes.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 3/29/22

    At the moment, this issue remains ongoing. We do not currently have an ETA for a resolution, but our teams are hard at work in analyzing and investigating the problem. We apologize for any inconvenience you experience because of this error, and we do appreciate your patience.

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 4/5/22

    As of now, this issue is ongoing. We are unable to provide an ETA on the resolution at the moment, but our teams are working studiously toward it as we speak. We do apologize for the inconvenience this causes, and we appreciate your patience in this matter. 

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 4/12/22

    This issue is ongoing, for the moment. While we cannot provide an ETA on a resolution, our teams are continuing to work on the problem. We apologize for any inconvenience you experience, and we thank you for your patience. 

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 4/19/22

    This issue continues to be ongoing. Nevertheless, our teams are hard at work toward a resolution. We cannot provide an ETA for a solution at the moment, but we appreciate your patience, and we apologize for any inconvenience this issue causes.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod

    ONGOING 4/26/22

    For now, this issue remains ongoing. Our teams are working as fast as possible toward a resolution, although we are unable to provide an ETA regarding this. We thank you for your patience, and we are sorry for any inconvenience you have experienced.

    Thank you!

    -Quicken Jared 

  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/3/22

    This issue continues to be ongoing. Although we cannot provide any ETA for a resolution, we can assure you that our teams are working diligently on the problem. Thank you for your patience, and we apologize for the inconvenience this causes.

    Thank you!

    -Quicken Jared 
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/10/22

    This issue is ongoing. We are not currently able to provide any ETA for the resolution, but our teams are analyzing the problem and developing a response. We very much appreciate your patience, and we do apologize for any inconvenience this issue may cause.

    Thank you!
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/17/22

    For now, this issue remains ongoing. We are still unable to provide an ETA regarding a resolution, but our teams do continue to work on this issue as quickly as possible. We appreciate your patience in this matter, and we apologize for any inconvenience this causes.

    Thank you!

    -Quicken Jared
  • Quicken Jared
    Quicken Jared Moderator mod
    ONGOING 5/24/22

    This issue is currently ongoing. Our teams are hard at work on the problem, but we are not able to provide an ETA regarding a resolution, for now. We thank you for your patience, and we do apologize for any inconvenience this causes.

    Thank you!

    -Quicken Jared