Vault Wiped out, All Online Services Disconnected, Can't Reconnect

SavvyCat Member
I came home from work and tried to do an One-Step Update, and none of my accounts showed in the list. I went to the account list, and all of the Online Services had been dropped. I have tried numerous times to reconnect everything, and Quicken just keeps creating new accounts without even asking.

This is an escalation of the issues I've been having with Capital One. I have three accounts--Checking, 360 Savings, and Credit Card. It NEVER would connect all three, but I at least got spending and saving going. Now, not only do I not have those, but nothing else is connected, or will reconnect. [Removed - Rant]


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @SavvyCat,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if it will allow you to reconnect all your accounts.

    I hope this helps!
    -Quicken Anja
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