Error when trying to sync Quicken to the cloud

Nogamu
Nogamu Member
Hello, getting an error with trying to sync the Quicken Desktop software with the cloud. I get the error "Quicken encountered a server-side error while syncing your data. Try again later. If the error persists, contact Quicken Support".

I have been getting this error on the desktop app from a few weeks now. I installed the program at the beginning of January, and it worked fine for a couple of weeks before getting this error.

- Currently running Windows 10 21H1
- Currently running latest version of Quicken Deluke
- I have no issues using the mobile app. It appears to be able to update without any issues.
-

Answers

  • Nogamu
    Nogamu Member
    Posting a screen shot of the exact error message
  • Nogamu
    Nogamu Member
    My CONNLOG just shows this:

    20220131 19:18:26: Entering SignInWithWebAuthorizationResponse
    20220131 19:18:26: Leaving SignInWithWebAuthorizationResponse
    20220131 19:19:38: Entering SignInWithWebAuthorizationResponse
    20220131 19:19:38: Leaving SignInWithWebAuthorizationResponse
  • Nogamu
    Nogamu Member
    <!-- ***** SEND to https://services.quicken.com/datasets/308445913767336455 at 19:31:00 on 20220131 ***** -->
    Header:
    https://services.quicken.com/datasets/308445913767336455
    [Content-Type] : application/json
    [Authorization] : Bearer

    [app-build] : 27.1.33.7
    [app-version] : 27.1.33-7

    Content:

    <!-- ***** RECV from https://services.quicken.com/datasets/308445913767336455 at 19:31:00 on 20220131 ***** -->
    {"id":"308445913767336455","createdAt":"2022-01-08T20:54:51Z","modifiedAt":"2022-02-01T02:31:01Z","name":"peter_000's Quicken Data","ownerId":"308445490192964096","createdByClientId":"quicken_windows_ca","platform":"QWIN_CA","zipcode":"V1J 4M7","lastAccessedAt":"2022-02-01T02:15:56Z","lastSyncedAt":"2022-02-01T02:31:01Z","files":[{"id":"308445913769243398","createdAt":"2022-01-08T20:54:51Z","modifiedAt":"2022-01-08T20:54:51Z","datasetId":"308445913767336455","fileId":"15FAD961975D1F7C3669DE650B64CDAB","filename":"peter_000's Quicken Data.QDF","ownedByClientId":"quicken_windows_ca","lastSyncedAt":"2022-01-08T20:54:51Z"}],"partition":13008,"initialized":true}
    <!-- ***** RECV from https://services.quicken.com/preferences at 19:31:00 on 20220131 ***** -->
    {"webApp":{"runningBalancesOff":[],"accountsPrefs":{"byId":{"308446338283139840":{"color":3,"color_user_modified_at":"2022-02-01T02:24:07.098719Z[GMT]"},"308446338163792389":{"color":5,"color_user_modified_at":"2022-02-01T02:24:07.098722Z[GMT]"},"308446338331564546":{"color":2,"color_user_modified_at":"2022-02-01T02:24:07.098717Z[GMT]"},"308446338065036036":{"color":6,"color_user_modified_at":"2022-02-01T02:24:07.098724Z[GMT]"},"308446338420102400":{"color":1,"color_user_modified_at":"2022-02-01T02:24:07.098707Z[GMT]"},"308446338235553024":{"color":4,"color_user_modified_at":"2022-02-01T02:24:07.098721Z[GMT]"}}},"runningBalancesOff_user_modified_at":"2022-01-25T00:02:28.683177Z[GMT]"},"transactionOptions":{"confirmAutoCreatedRenameRule":true,"autoCreateRenameRule_user_modified_at":"2022-02-01T02:31:00.885959Z[GMT]","autoCreateTransfers_user_modified_at":"2022-02-01T02:31:00.885960Z[GMT]","confirmAutoCreatedTransfer_user_modified_at":"2022-02-01T02:31:00.885963Z[GMT]","applyRenameRules_user_modified_at":"2022-02-01T02:31:00.885958Z[GMT]","useQuickenInferredCategory_user_modified_at":"2022-02-01T02:31:00.885964Z[GMT]","confirmAutoCreatedTransfer":false,"capitalizeFirstLetterInPayeeName_user_modified_at":"2022-02-01T02:31:00.885961Z[GMT]","autoCreateRenameRule":true,"useQuickenInferredName":true,"useQuickenInferredCategory":true,"autoCreateTransfers":true,"autoCreateMemorizedRule_user_modified_at":"2022-02-01T02:31:00.885959Z[GMT]","applyMemorizedRules":true,"applyRenameRules":true,"autoCreateMemorizedRule":true,"confirmAutoCreatedRenameRule_user_modified_at":"2022-02-01T02:31:00.885962Z[GMT]","applyMemorizedRules_user_modified_at":"2022-02-01T02:31:00.885951Z[GMT]","capitalizeFirstLetterInPayeeName":true,"useQuickenInferredName_user_modified_at":"2022-02-01T02:31:00.885964Z[GMT]"},"datasetOptions":{"aggregationChannel":"QCS","aggregationChannel_user_modified_at":"2022-02-01T02:26:20.475320Z[GMT]"},"syncId":{"lastSyncId_user_modified_at":"2022-02-01T02:31:01.235168Z[GMT]","lastSyncId":"2022-02-01T02:31:00Z"}}
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, I suggest you reset your cloud data: select Edit > Preferences...Mobile & Web, and Reset your cloud data
This discussion has been closed.