Problems Downloading from Truity Credit Union

We have multiple business and personal accounts with Truity Credit Union. We have not been able to download transactions for a week now. No error codes, and from the Quicken side it appears that the update happens, but no transactions download. When I look on the individual accounts via the Truity website, they are there - but nothing downloads to Quicken for any of our Truity accounts. This is not the case for any other bank/credit card/etc.

Comments

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @“John Robinson”

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, what connection method are you using? Are you using a VPN by any chance?

    To check the connection method select Tools >Account List >Edit account details >Online Services. 

    Please elaborate so that we may provide guidance. 

    -Quicken Paloma
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