Online Bills are inconsistent in populating due dates/amount due
jnprop Member ✭✭✭
edited March 12 in Paying Bills, Online Billers & Reminders (Windows)
I cant get a response to the thread had opened back up so I am copy& pasting the history here in hopes of getting a response. I have shortened it to get to the last request by Quicken Mod Alyssa.
I have several online bills that do not populate their due dates or amount due and I have missed payments due to this. Some I have issues with that will never populate a due date and then some that will one month and not the next. I have 20+ online bills. I run my rental company with Quicken. As an example, Quicken will say the next bill is not yet available but the bill will be due and this can be confirmed on the billers website. I just find that in general Online Bills is inconsistent and unreliable. Any comments or thoughts would be appreciated. Maybe their is something I could do to improve this. Long term Quicken user of 10+ years. I have done the Review & Repair Online Billers but don't see any improvement after this.
Yes, please provide us with the names of the billers you have this issue with. If the issues differ depending on the biller, please give specifics.
Once I have the list, I will take a deeper look from our end. Just to check the current health of the billers you are having issues with and to report the issues you are having internally if needed.
Look forward to hearing back from you, thanks!
Below is what I have so far. I don't think this is it. But its a start. My overall assessment of using this feature is that in theory it is great. But it is just not reliable. It needs to be looked at and these issues fixed. I'm sure I'm not the only one that has these problems. I am a long time Quicken User. I use it to run my rental business. I use Turbotax to do my taxes and like how those integrate. But this feature really frustrates me.
Citizen's Bank Mortgage-
- current status: links with this error in notation under the bill "Your bill has been successfully added, but your next amount due is not yet available from your biller. You should get the latest due date when your bill is available. Try again"
- When you try again or update biller you get this error "Bill added waiting for latest updates...Your bill has been successfully added, but your next due amount is not yet available. You should get the latest due date and amount next time you update your Online Bills list"
_Never changes from current status. Bill is currently due right now.
-Oddly, this one does populate the due date and amount. But none of the rest of the billers that due this exact thing basically will not give you due dates or amounts due
American Express Business Card, T-Mobile, Williams Sonoma Visa Card, & Potterybarn (both are Capital One Bank), Spectrum Business, Alfa Insurance, Trugreen
-current status: does not populate a due date or amount due. It is linked to a manual reminder. It stays at this status always. During mass biller updates you are not notified that these billers did not update. The due dates for these will all come & go and never changes.
-When you update these billers individually, you get this error "Bill added waiting for latest updates...Your bill has been successfully added, but your next due amount is not yet available. Please try to update your Bill list later"
-Of note, I have another American Express Business Card that I pay for my father. It works. It is a different account number, sign-on, etc. Same thing for the Spectrum. I have a residential Spectrum account that works fine.
Some of the above after several months, i just unlinked them and went back to manual as I was missing due dates. And creditors don't like that as we all know. For me, its like why in the heck is this feature part of Quicken, it doesn't work half the time. I will continue to assess and add more information as I see it come up.
This discussion has been closed.