Citi Cards Error. Not your fault

I keep getting the following error for the past week. "Sorry. We encountered an error. (it's Not your fault)".

Using Direct Connect (WIndows Quicken Subscription version).

No downloads taking place for 2 citicard accounts.

Please advise.


  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    Please provide the version of Quicken being used: select Help > About Quicken

    Please provide the full name of the financial institution and the connection method being used: open the register, press Ctrl + Shift + E and select the Online Services tab

    If you're not already using Citi Cards and the Direct Connect connection method as you originally indicated, I suggest you deactivate the Online Services of both account registers and clear the name of the financial institution on the General tab of the Account Details window.  After you have deactivated the Online Services of both account register and cleared the financial institution name on the General tab of the Account Details window, select Tools > Add Account..., search for Citi Cards, select Advanced Options, and choose Direct Connect.  After you authenticate, Quicken should provide a list of the available accounts and allow you to link the account to the appropriate existing registers.

    You may need allow Quicken access to your Citi account at 

    Note: When we change the connection method, the initial import may present duplicate transactions which may be deleted.

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