Reconciling bank account, account window closes

ccpjr
ccpjr Member ✭✭
When I am reconciling my bank accounts and I check an item off, the account window closes. I then have to reopen the account and start to reconcile the account again. This happens numerous times before the account has been reconciled. It does not make a difference which account it is. I am using Premier version R38.29.
Thank you

Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @ccpjr

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To obtain a better understanding of the issue could you please pop the register out and see if the issue still occurs? Before starting the process please ensure you have made a backup of your current file. 

    To start select Edit >Preferences >Register >Use popup register. See the visual example below. 



    When you have a moment please follow the steps above, attempt to reconcile any of the affected accounts, and let us know how it goes!

    -Quicken Paloma
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