Having Issues with Canon TR8620 Printer

nuford Member ✭✭
Upgraded my desktop & printer to a Canon TR8620. When I scan receipts into quicken, the scanner scans, but when it should be saving the file into the transaction nothing happens. The screen box of where to add the receipt from stays on the screen and does not go away.

Also, I had this issue with my previous desktop & canon printer is I have two options when selecting a scanner option. The first being "Canon Series Network" the second being "WIA-Canon Series" I've never been able to actually scan a receipt or actually close out the Canon Series Network version of scanning receipts. I can open that program, preview the receipt, and do everything but print and have the "X" button in the top corner shut the box down. I've always had to use the "WIA-Canon" scanner option.
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