credit card account that will not sync with cloud

Dennis Dorn
Dennis Dorn Member ✭
edited March 2022 in Download, Add/Update Accounts (Windows)
I recently developed a syncing problem with a credit card account that will not sync with cloud, all of my other accounts still sync as normal. Quicken ask me to refresh and try again, what does quicken mean by refresh and how do I o it?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Dennis Dorn,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you don't mind, could you please provide a screenshot of the refresh message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited February 2022
    Dennis Dorn said:
    I recently developed a syncing problem with a credit card account that will not sync with cloud...
    Just to Clarify - Exactly what do you mean when you use the word "cloud" ?
    Do you mean downloading during One Step Update from the CC company bank ?
    or - Do you mean Sync to the Quicken Cloud for Quicken on the Web and Quicken Mobile App ?
    https://www.quicken.com/support/what-quicken-cloud

    QWin - R54.16 - Win10

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