Quicken Canada should have regular releases throughout the membership term

Peculiar_Investor

The Quicken Office of the President suggested this should apparently be made as suggestion for product enhanced, so here goes. Sorry if you've read this elsewhere. Not really a product enhancement, just a request that Quicken to live up to their commitment to Quicken Canada customers.

On the https://www.quicken.com/canada/compare page, the first Frequently Asked Question is:

Is Quicken a subscription product?

Yes, Quicken is now a subscription, called a Quicken membership. We’ve moved to this model to ensure that all of our customers are on the latest, greatest version of Quicken. Rather than wait for an annual upgrade to provide improvements and fixes, we now have regular releases throughout the membership term, creating a better experience for our customers.

Sadly this longtime Canadian Quicken user, since the MS-DOS days finds this notion a bit ridiculous and factually incorrect.

Since my last subscription renewal in June 2021 there have NO updates. The jury is still out on whether I'll get any updates this subscription year. Check out https://www.quicken.com/support/quicken-windows-release-notes#section-1, the last update shown is Release R33.7 (Canada Versions, May 2021).

As a Quicken Canada user it is increasing frustrating to see that Quicken US users can look forward to the promised regular releases throughout the membership term, it certainly seems like Quicken Canada users must wait for an annual update.

Please don't get me wrong, I'm a longtime user and big time fan of this product.

I just wish Quicken would live up to their end of the bargain with regards to regular releases throughout the membership term for Quicken Canada subscribers.

Bylo Selhi

This has been an ongoing issue. [Removed - Speculation]

NotACPA

I'd vote against this if such ability existed.

The NUMBER of program updates is immaterial ... it's the CONTENT of those updates .. and Q Canada's updates have ALWAYS been "larger" than those of QUS.

This also means that QUS customers get to guinea pig the updates for possible problems before they're released in Canada.

Q Canada customers should be grateful for this, rather than complaining!

Chris_QPW

@NotACPA Whereas I agree that there shouldn't be a one for one counting of updates for US vs Canadian, I do think that the Canadian version should be getting more frequent updates.

It isn't like no problems have been reported for the Canadian version, there are several that keep coming up in this forum.  Not to mention there are probably new features that apply to the Canadian version that they haven't got.

Once a year updates for the Canadian version isn't right.  When they started the subscription, the Canadian version was getting more frequent updates, but in the last year that has dropped to nothing.

NotACPA

I said nothing against more updates ... merely the absurd concept of 1 for 1 updates.

Peculiar_Investor

> @NotACPA said:
> I'd vote against this if such ability existed.The NUMBER of program updates is immaterial ... it's the CONTENT of those updates .. and Q Canada's updates have ALWAYS been "larger" than those of QUS.This also means that QUS customers get to guinea pig the updates for possible problems before they're released in Canada.Q Canada customers should be grateful for this, rather than complaining!

You are completely missing the point. Quicken's FAQ says:

"We’ve moved to this model to ensure that all of our customers are on the latest, greatest version of Quicken. Rather than wait for an annual upgrade to provide improvements and fixes, we now have regular releases throughout the membership term, creating a better experience for our customers."

Quicken Canada subscribers would beg to differ. History has shown we do not get regular releases throughout the membership term. We've had NONE so far during my current membership term. We're back to the old model of annual releases.

Peculiar_Investor

> @NotACPA said:
> I said nothing against more updates ... merely the absurd concept of 1 for 1 updates.

There was never a request for 1 for 1 updates between the Canadian and US subscription products.

The request is to honour Quicken's commitment of the subscription model, for Quicken Canada subscribers to have regular releases throughout the membership term, creating a better experience for our customers.

Peculiar_Investor

With all due respect this discussion is about the Quicken Canada subscription product. Quicken needs to hear Canadian subscriber voices on this. 

If you are not using this product then perhaps we your viewpoints are off-topic and unnecessary. 

NotACPA

Q Canada IS getting "regular releases".  The regularity just isn't sufficient for you.

Q Canada gets releases when they're ready ... not when you want them.

Chris_QPW

@NotACPA Why argue with what you agree with?  (arguing over semantics)

Yes, the US customers may be playing beta testers to the Canadian users, but come on, their last update was in June of last year.  That is just ridiculous.

Peculiar_Investor

Does FAQ: Quicken Windows Release Process — Quicken not state "A new release for Quicken for Windows is typically released every month." There is nothing on the page, or anywhere else that I can find that says Canadian users are subject to a different cycle. 

Quicken's old annual update model and three year sunset model worked extremely well for me. I would have happily continued that way in perpetuity.

However, Quicken decided to change their model to a subscription. I argued hard against it, here and elsewhere.

In the end they won and I bought a subscription, partially based on their commitment, front and centre (okay at the bottom) of Plans & Pricing | Quicken Canada in the first Frequently Asked Question (my bold)

Is Quicken a subscription product?

Yes, Quicken is now a subscription, called a Quicken membership. We’ve moved to this model to ensure that all of our customers are on the latest, greatest version of Quicken. Rather than wait for an annual upgrade to provide improvements and fixes, we now have regular releases throughout the membership term, creating a better experience for our customers.

All I'm asking Quicken to do is give me and other Canadian subscribers the "better experience" that the subscription model was intended to delivery. 

NotACPA

"There is nothing on the page, or anywhere else that I can find that says Canadian users are subject to a different cycle. "

Likewise, there's nothing on the page that states that it's applicable to Q Canada.  AND, unless stated otherwise, announcements apply to Q US.