Elan Financial Services Issues

Hi - I have been getting an issue for the past week or so downloading transactions from my Fidelity Visa card, which is run by Elan. I get the "Your financial institution's website has a new page or pop up window that needs your response", and when I click on the financial institute, it brings me here which is useless https://www.elanfinancialservices.com/index.html

It's a CC-508 error, and I've done all the steps otherwise advised about clearing out cookies etc. Please advise how to correct this issue. Thanks


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @NickDiG99,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error CC-508.

    I hope this helps!
    -Quicken Anja
  • NickDiG99
    NickDiG99 Member
    Hi - thanks but I already did all those steps and still nothing. Please have a specialist look into this.
  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello NickDiG99, 

    Thank you for your response. Could you please attempt a test file? Before starting the process please ensure you have made a backup of your current file. 

    To begin select File >New Quicken File >OK. On the popup window type in "test" for the file name and save it to your local hard drive. Once the test file has been created add your Elan Financial Services account(s) only. No other accounts are needed. 

    When you have a moment please attempt the test file and let us know how it goes! If you run into the same issue or another please be specific. 

    -Quicken Paloma
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    NickDiG99 said:
    Hi - thanks but I already did all those steps and still nothing. Please have a specialist look into this.
    If you followed all those steps, you already contacted Quicken Support and they have escalated the issue to Intuit's Express Web Connect scripting team.

    While you wait for the issue to be addressed, I suggest you use the Web Connect connection method instead.   If you haven't already, you may want to review: https://www.quicken.com/support/how-quicken-connects-your-bank

This discussion has been closed.