Credit Card Transactions Not downloading

Discover, Chase and Citi cards are all not downloading. Used the reset procedure to see if that would kick them into action, but no success. Today is 2/20/2022. Last transactions were apparently 1/31/2022 and just noticing this now.

Chatted with support. The rep both acknowledged that a system wide problem was happening, but that I should call so I can share my screen. I can't see the benefit of me sharing my screen if this is hitting thousands of other customers.

I've seen at least one other entry in this community from this month with a similar issue.


  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    Are all these Accounts using the same downloading method, like EWC?  My Discover, Chase and Citi cards, (at least the Citi cards that I continue to use), download via Direct Connect and are working fine.  If you go to the "Online Services" tab of these Accounts is Direct Connect available?
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