error cc800 on multiple accounts.

whodiini
whodiini Member ✭✭
tonight more than a dozen accounts have come up with this error, whereas yesterday they were all updating just fine. It requires me to reset the account and then the entire year of transactions show up again, requiring a tedious deletion of downloaded transactions. What is going on???? Only happens with checking, savings and CC accounts from certain institutions. Ally, CapitalOne, SLFCU,...

Comments

  • whodiini
    whodiini Member ✭✭
    Correction - it downloads 90 days of transactions that need to be deleted, once the account is re-established. That isnt the worst - about 50% of the time, a spurious entry is generated at the first date the account was created. So you need another computer to open a old version of the file and see what the first entry is supposed to be. Otherwise your balance will be off!
  • Quicken Jared
    Quicken Jared Moderator mod
    whodiini said:
    Correction - it downloads 90 days of transactions that need to be deleted, once the account is re-established. That isnt the worst - about 50% of the time, a spurious entry is generated at the first date the account was created. So you need another computer to open a old version of the file and see what the first entry is supposed to be. Otherwise your balance will be off!
    Hello @whodiini

    I am sorry to hear about this issue with transaction downloads. Thank you for reaching out to the Quicken Community with your additional questions or concerns. 

    First, save a backup by navigating to File > Copy or Backup File in the upper menu at the top of the screen. You mentioned that you had 'reset' your accounts. When you did this, did you follow these exact steps listed below:

    First, Deactivate affected accounts-
    1. Select Tools > Account List 
    2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
    3. Select Edit on each account with this error and Deactivate them on the Online Services tab
    4. When finished, close the Account List.
    Second, reactivate the accounts by doing as follows-
    1. Select Tools > Add Account 
    2. Go through the process of re-adding the deactivated accounts to Quicken, providing the login credentials and answering any security questions, until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
    3. Select to LINK each of the found accounts to the accounts you already have set up in Quicken. For accounts you don't want to link, select Don't add to Quicken.
    I am eager to hear your reply, should you have the chance to check back in with us about this matter.

    Thank you,

    Quicken Jared 
This discussion has been closed.