Direct Connect for SouthState Bank no longer works. Did something change?

It keeps showing "It's not your fault" and "unknown error"


  • Tom Young
    Tom Young SuperUser ✭✭✭✭✭
    Are either of these listings the "SouthState Bank" you're referring to?:
    67332    67332    67332    South State Bank Credit Cards    NA    ACTIVE                   CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
    66258    66258    66258    South State Bank Mortgage    NA    ACTIVE                   BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
    Both of these seem to only use EWC as the downloading method.  Maybe a recent change?
  • DavidM2357
    DavidM2357 Member is the one that I use. However, it doesn't seem to function.
  • DavidM2357
    DavidM2357 Member
    From Quicken that is. I can still login to the website and manually download.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    @DavidM2357 The information that @Tom Young posted is a bit hard to read, so I will interpret it for you.


    Banking, and credit cards supported.  Account information supported,  Connect type supported Express Web Connect.

    You will notice that Direct Connect isn't in there.  So, it looks like your financial institution has dropped Direct Connect (probably because of the cost) in favor of only supporting Express Web Connect.

    You will need to deactivate all your accounts with them and reactivate them to get Express Web Connect.
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website:
  • WBB12
    WBB12 Member ✭✭
    This error is a South State problem. Per their Tech: The new software (See Dec. 2021) is randomly disconnecting some accounts. This cannot be resolved online only by calling tech support for online banking. You may have to "reactivate" the account after the reset is done on their end.
  • DAnkersen
    DAnkersen Member
    Contact SouthState Bank at 800-277-2175 option 2. The problem was a software update that affected some customers like me. They will correct the problem in about 1 minute.
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