Problem starting Quicken

apk6797 Member
When I start quicken,I get a screen with the words File, and help at the top, with the field
being blank.If I click enter and or left click the mouse, I get an error message from windows saying close the program or. wait for it to load . Continued clicking finally gets the program to load and it works OK. Today, I had to try 3 times before the program would load. Any help would be greatly appreciated. TIA


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @apk6797,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already,  I recommend that you perform a clean uninstall/reinstall (this is different from simply uninstalling and reinstalling the program) which will clear out and replace the existing configuration files for Quicken (this does not affect any of your data and/or backup files).

    To do so, please refer to this support article and scroll down to the section titled If the steps above do not resolve the issue. Then, open and follow the instructions found in the blue dropdown sections titled First: Download and use QCleanUI and Second: Rename Quicken Shared Folders.

    I hope this helps!
    -Quicken Anja
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