Bill Manager waiting for next Citi statement

Bill Manager is waiting for the next CITI statement but it has already been mailed and received. How do I fix this?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @rmkut,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

    Once that is done, see if the issue still continues to persist.

    I hope this helps!
    -Quicken Anja
  • UKR
    UKR SuperUser ✭✭✭✭✭

    About your Bill Manager issues

    My 2cents' worth, if I may:

    I don't use Bill Pay services or Bill Manager at all, neither the one from Quicken nor the one offered by my bank. Since time "B.I." (before the Internet was invented) I have set up almost all of my recurring payments as Direct Debit, PAC Draft, Autopay, APS, whatever the biller calls it. Using the biller's website, I authorized the biller to electronically debit each payment directly from my checking or credit card account on due date. Now I can sit back, relax and wait for it to happen. Instead of having to wrestle with making payment on time I let the biller do all the work for me.

    When I get notified of a new statement having arrived, usually by email, all I have to do in Quicken is to run a regular scheduled reminder to record the transaction. Haven't missed a payment in many years.

    I recommend you do the same instead of fighting the Bill Manager windmill, missing payments and getting slapped with penalty interest rates and fees.

  • Granny Franny
    Granny Franny Member
    Citi recently asked me to update my password. Until then, everything was fine, and I used QuickPay to pay my credit card bill. So I accepted the suggestion from my password manager for a nice long password and QuickPay stopped working. Lots of complaints and suggestions about removing and re-entering the biller. To no avail. Today I shortened the password to 8 characters, and now QuickPay works. My Quicken uses direct connect to Citi. I'm not sure what the real issue is, but this is my experience. Thanks for listening
This discussion has been closed.