Cannot activate Quicken desktop software - Canada version

skr

Does anyone know why I cannot activate desktop app? I already purchased and can use web app online. But desktop still requires a activate code. It seems needs me to purchase one from US site but I am in CA and already purchased CA version. Does anyone know how to solve it?

UKR

OK, so you need the Canadian version of Quicken for Windows.
What did you purchase where?
CD? Software download?

What did you install on your desktop/laptop? US or Canadian version?

Ps56k2

A couple of notes -

Did you start using the Quicken WEB or MOBILE App before you installed & Activated the Quicken Desktop software ???

If so - STOP - as you will probably NOT be able to "link" your desktop software
to whatever you have already created/entered with the Web/Mobile App.

Basic Q&A -

Where did you purchase Quicken .... ??
retail box or download ??

skr

> @UKR said:
> OK, so you need the Canadian version of Quicken for Windows.
> What did you purchase where?
> CD? Software download?
> What did you install on your desktop/laptop? US or Canadian version?

Thanks for your answer. I am sure I installed Canada version. I purchased at canada website.

skr

> @Ps56k2 said:
> A couple of notes -
> Did you start using the Quicken WEB or MOBILE App before you installed & Activated the Quicken Desktop software ???If so - STOP - as you will probably NOT be able to "link" your desktop software
> to whatever you have already created/entered with the Web/Mobile App.Basic Q&A -
> Where did you purchase Quicken .... ??
> retail box or download ??

Thanks for your answer. I am sure I installed Canada version. I purchased at canada website.

Ps56k2

skr said:  I am sure I installed Canada version. I purchased at canada website.

Well, if you purchased directly from the Quicken.com website /canada/ side -

then there is NO Activation Code - as it should already be registered to your Quicken ID.

I wonder if the Quicken website URL for /Canada/ is messed up -
as it starts with /canada/ but then appears to lose that part of the URL ???

https://www.quicken.com/canada/?cc_bypass

skr

> @Ps56k2 said:
> Well, if you purchased directly from the Quicken.com website /canada/ side -
> then there is NO Activation Code - as it should already be registered to your Quicken ID.I wonder if the Quicken website URL for /Canada/ is messed up -
> as it starts with /canada/ but then appears to lose that part of the URL ???https://www.quicken.com/canada/?cc_bypass

No, the "/canada" URL exists when I purchased. But I am not sure when I login to desktop because I cannot see URL. however, when I click the quicken logo at left top of activation page, it is US site.

Chris_QPW

I think only Quicken Support is going to be able to fix this problem.
Contact Quicken Support

skr

> @Chris_QPW said:
> I think only Quicken Support is going to be able to fix this problem.
> Contact Quicken Support

hhh..... I asked them before, they only asked me reinstall again and again.

Chris_QPW

What does it say when you log into your account on quicken.com?

EDIT: under the subscription.  Does it say it is valid?

Chris_QPW

Also, can you do Help -> About Quicken and confirm it is the Canadian version?

For the record, as far as I know, the Canadian version can't be purchased from a retailer, and as such would never have an activation code.

skr

> @Chris_QPW said:
> Also, can you do Help -> About Quicken and confirm it is the Canadian version?
>
> For the record, as far as I know, the Canadian version can't be purchased from a retailer, and as such would never have an activation code.

Sorry for late response. I found that one Quicken user faced same problem 2 years ago but seems no solution given. https://community.quicken.com/discussion/7867178/can-install-quicken-on-windows-home-but-have-problem-on-windows-professional

skr

> @UKR said:
> OK, so you need the Canadian version of Quicken for Windows.
> What did you purchase where?
> CD? Software download?
> What did you install on your desktop/laptop? US or Canadian version?

Sorry for late response. I found that one Quicken user faced same problem 2 years ago but seems no solution given. https://community.quicken.com/discussion/7867178/can-install-quicken-on-windows-home-but-have-problem-on-windows-professional

Could you please help me find any solution?

skr

> @Ps56k2 said:
> A couple of notes -
> Did you start using the Quicken WEB or MOBILE App before you installed & Activated the Quicken Desktop software ???If so - STOP - as you will probably NOT be able to "link" your desktop software
> to whatever you have already created/entered with the Web/Mobile App.Basic Q&A -
> Where did you purchase Quicken .... ??
> retail box or download ??

Sorry for late response. I found that one Quicken user faced same problem 2 years ago but seems no solution given. https://community.quicken.com/discussion/7867178/can-install-quicken-on-windows-home-but-have-problem-on-windows-professional

Could you please help me find any solution?

skr

> @UKR said:
> OK, so you need the Canadian version of Quicken for Windows.
> What did you purchase where?
> CD? Software download?
> What did you install on your desktop/laptop? US or Canadian version?

Also, I downloaded CA version on laptop at WIN10 pro 21H2