Cannot activate Quicken desktop software - Canada version

skr
skr Member ✭✭
Does anyone know why I cannot activate desktop app? I already purchased and can use web app online. But desktop still requires a activate code. It seems needs me to purchase one from US site but I am in CA and already purchased CA version. Does anyone know how to solve it?

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    OK, so you need the Canadian version of Quicken for Windows.
    What did you purchase where?
    CD? Software download?
    What did you install on your desktop/laptop? US or Canadian version?
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    A couple of notes -
    Did you start using the Quicken WEB or MOBILE App before you installed & Activated the Quicken Desktop software ???
    If so - STOP - as you will probably NOT be able to "link" your desktop software
    to whatever you have already created/entered with the Web/Mobile App.
    Basic Q&A -
    Where did you purchase Quicken .... ??
    retail box or download ??

    QWin Deluxe Subscription - Win10
  • skr
    skr Member ✭✭
    > @UKR said:
    > OK, so you need the Canadian version of Quicken for Windows.
    > What did you purchase where?
    > CD? Software download?
    > What did you install on your desktop/laptop? US or Canadian version?

    Thanks for your answer. I am sure I installed Canada version. I purchased at canada website.
  • skr
    skr Member ✭✭
    > @Ps56k2 said:
    > A couple of notes -
    > Did you start using the Quicken WEB or MOBILE App before you installed & Activated the Quicken Desktop software ???If so - STOP - as you will probably NOT be able to "link" your desktop software
    > to whatever you have already created/entered with the Web/Mobile App.Basic Q&A -
    > Where did you purchase Quicken .... ??
    > retail box or download ??

    Thanks for your answer. I am sure I installed Canada version. I purchased at canada website.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    skr said:  I am sure I installed Canada version. I purchased at canada website.
    Well, if you purchased directly from the Quicken.com website /canada/ side -
    then there is NO Activation Code - as it should already be registered to your Quicken ID.
    I wonder if the Quicken website URL for /Canada/ is messed up -
    as it starts with /canada/ but then appears to lose that part of the URL ???


    QWin Deluxe Subscription - Win10
  • skr
    skr Member ✭✭
    > @Ps56k2 said:
    > Well, if you purchased directly from the Quicken.com website /canada/ side -
    > then there is NO Activation Code - as it should already be registered to your Quicken ID.I wonder if the Quicken website URL for /Canada/ is messed up -
    > as it starts with /canada/ but then appears to lose that part of the URL ???https://www.quicken.com/canada/?cc_bypass

    No, the "/canada" URL exists when I purchased. But I am not sure when I login to desktop because I cannot see URL. however, when I click the quicken logo at left top of activation page, it is US site.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    I think only Quicken Support is going to be able to fix this problem.
    Contact Quicken Support
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • skr
    skr Member ✭✭
    > @Chris_QPW said:
    > I think only Quicken Support is going to be able to fix this problem.
    > Contact Quicken Support

    hhh..... I asked them before, they only asked me reinstall again and again.
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    edited March 17
    What does it say when you log into your account on quicken.com?

    EDIT: under the subscription.  Does it say it is valid?
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • Chris_QPW
    Chris_QPW Member ✭✭✭✭
    Also, can you do Help -> About Quicken and confirm it is the Canadian version?

    For the record, as far as I know, the Canadian version can't be purchased from a retailer, and as such would never have an activation code.
    Signature:
    (I'm always using the latest Quicken Windows Premier subscription version)
    This is my website: http://www.quicknperlwiz.com/
  • skr
    skr Member ✭✭
    > @Chris_QPW said:
    > Also, can you do Help -> About Quicken and confirm it is the Canadian version?
    >
    > For the record, as far as I know, the Canadian version can't be purchased from a retailer, and as such would never have an activation code.

    Sorry for late response. I found that one Quicken user faced same problem 2 years ago but seems no solution given. https://community.quicken.com/discussion/7867178/can-install-quicken-on-windows-home-but-have-problem-on-windows-professional
  • skr
    skr Member ✭✭
    > @UKR said:
    > OK, so you need the Canadian version of Quicken for Windows.
    > What did you purchase where?
    > CD? Software download?
    > What did you install on your desktop/laptop? US or Canadian version?

    Sorry for late response. I found that one Quicken user faced same problem 2 years ago but seems no solution given. https://community.quicken.com/discussion/7867178/can-install-quicken-on-windows-home-but-have-problem-on-windows-professional

    Could you please help me find any solution?
  • skr
    skr Member ✭✭
    > @Ps56k2 said:
    > A couple of notes -
    > Did you start using the Quicken WEB or MOBILE App before you installed & Activated the Quicken Desktop software ???If so - STOP - as you will probably NOT be able to "link" your desktop software
    > to whatever you have already created/entered with the Web/Mobile App.Basic Q&A -
    > Where did you purchase Quicken .... ??
    > retail box or download ??

    Sorry for late response. I found that one Quicken user faced same problem 2 years ago but seems no solution given. https://community.quicken.com/discussion/7867178/can-install-quicken-on-windows-home-but-have-problem-on-windows-professional

    Could you please help me find any solution?
  • skr
    skr Member ✭✭
    > @UKR said:
    > OK, so you need the Canadian version of Quicken for Windows.
    > What did you purchase where?
    > CD? Software download?
    > What did you install on your desktop/laptop? US or Canadian version?

    Also, I downloaded CA version on laptop at WIN10 pro 21H2
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