"Synching Quicken Cloud" Message

BOB139

Due to a massive issue with Quicken Express Connect I opened up a backup copy of my file.

Immediately without warning or way to cancel there was a message "Synching Quicken Cloud"

How do I undo this?

BOB139

And yes I verified even with this file open Sync is "OFF" according to the settings screen.

Quicken Anja

Hello @BOB139,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Let us know how it goes!

BOB139

When I go to https://app.quicken.com/ it shows me "Bob's Quicken Data" twice. When I go into those it says It looks like you have not synced your accounts yet.

How do I delete these?

Quicken Jasmine

Hello, @BOB139,

Thank you for your response. 

Before I can further assist you, I require some more information. What are you attempting to delete and from where are you trying to delete it? Could you please post a screenshot of the message that you are receiving?

I look forward to hearing your response. 

BOB139

When I go to https://app.quicken.com/ -- aka "Quicken On The Web"

Quicken Jasmine

Hello @BOB139,

Thank you for your response. Could you please answer the questions that I asked earlier in this thread so I may continue trying to help troubleshoot and we may reach a resolution? 

I look forward to hearing your response. 
Thank you.

Quicken Jared

BOB139 said:

When I go to https://app.quicken.com/ -- aka "Quicken On The Web"

@BOB139, 

I am sorry about this ongoing issue with cloud syncing. Thank you for continuing to follow up with us about this.

To be clear, you can post a screenshot to the Quicken Community using the instructions in the discussion link provided below:

https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

I hope this is helpful. 

Thank you,

Quicken Jared 

BOB139

Yes I know how to post a screenshot. It is a hassle because you have not read what I have posted which clearly explains the issue

On the "Quicken On the Web" which is located at https://app.quicken.com/ some data has synced.

I do not want to sync anything to Quicken on the web.

Specifically when I click Profile in the lower left corner it shows

Finances
>>> Bob's Quicken Data
and again it shows a 2nd copy
>>> Bob's Quicken Data

"Bob's Quicken Data" is the file name of the quicken file in my PC. This filename was synched to Quicken cloud. As I said in my original post Quicken desktop software presented a "Synching Quicken Cloud" despite Sync is "OFF" according to the settings screen.

So can you please tell me how to delete all synced data on Quicken On the Web?


So can you please tell me how to delete all synced data on Quicken On the Web?

Chris_QPW

BOB139 said:

So can you please tell me how to delete all synced data on Quicken On the Web?

The procedure is to create another data file with sync to Mobile/Web on.  From that data file select Edit -> Preferences -> Quicken ID & Cloud Accounts -> Cloud accounts associated with this Quicken ID -> select the Cloud Account Name of the first data file and select Delete.

BOB139

> @Chris_QPW said:
> The procedure is to create another data file with sync to Mobile/Web on.  From that data file select Edit -> Preferences -> Quicken ID & Cloud Accounts -> Cloud accounts associated with this Quicken ID -> select the Cloud Account Name of the first data file and select Delete.

That works... but now I'm stuck with the new file syncing without any way to delete it, delete button is grayed out

Chris_QPW

BOB139 said:

> @Chris_QPW said:
> The procedure is to create another data file with sync to Mobile/Web on.  From that data file select Edit -> Preferences -> Quicken ID & Cloud Accounts -> Cloud accounts associated with this Quicken ID -> select the Cloud Account Name of the first data file and select Delete.

That works... but now I'm stuck with the new file syncing without any way to delete it, delete button is grayed out

Yes, that is the tradeoff.  You can't delete the cloud dataset that is connected to the existing data file, but at least the new one is next to empty.