RESOLVED 5/16/22 Merchants Bank - La Crescent, MN - CC-501

Quicken Jasmine
Quicken Jasmine Moderator mod
edited May 16 in Alerts, Online Banking & Known Product Issues

We are seeing an increase of CC-501 errors with Merchants Bank - La Crescent

This has been escalated internally and are currently working with our service provider to resolve the issue.

Our teams are working toward a resolution, but as of now, we are unable to provide an ETA. We apologize for any inconvenience this may cause, and we thank you for your patience.

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-Quicken Jasmine

(Ticket #9324764/CTP-3548)

-Quicken Jasmine
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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 3/28/22

    This issue remains ongoing. While our teams continue to work toward a resolution, we do not have an ETA available at this time. We apologize for any inconvenience and appreciate your patience in this matter.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/4/22

    Our teams are continuing to work diligently towards a solution for this issue, though we do not have an ETA available at this time. We apologize for any inconvenience experienced.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/11/22

    Our teams are still working towards a solution for this issue. We do not have an ETA available at this time, though we appreciate your patience and apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/18/22

    Our teams are continuing to work diligently towards a solution for this issue, though we do not have an ETA available at this time. We apologize for any inconvenience experienced.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/25/22

    This issue remains ongoing with no ETA available at this time. We apologize for the inconvenience, though we appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/2/22

    Our teams continue to work diligently towards a solution for this issue. However,  an ETA is not available at this time. We apologize for any inconvenience experienced and appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/9/22

    While this issue still remains ongoing, we, unfortunately, do not have an ETA available, though our teams do continue to work towards a resolution. We apologize for any inconvenience in the meantime.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    RESOLVED 5/16/22

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!
    -Quicken Jasmine

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