OL-301-A from Chase

Herrick Inman
Herrick Inman Member ✭✭✭
Error code after attempted One Step Update of Chase accounts: OL-301-A

Error description: "Your financial institution has rejected your request.
Additional information from Chase: [ofx.validationException] null[OL-301-A]"

Called Chase. Chase referred me to Quicken support.


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Herrick Inman,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    To start with, if you haven't already, I suggest you try to refresh financial institution branding and profile by following the instructions provided below.
    1. In Quicken, select the Tools menu, then choose Online Center.
    2. Click the Financial Institution dropdown arrow and select the financial institution.
    3. Press CTRL+Shift while selecting Contact Info.
    4. Select one of the accounts associated with the bank from the dropdown list
    5. Select Financial Institution Branding and Profile from the list and click Refresh.
    6. Click OK and go online by clicking the Update/Send button.
    7. Attempt your online session again.

    I hope this helps!
    -Quicken Anja
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