Has anyone using Quicken Canada had problem with currencies changing?

SPsealion

Has anyone been using Quicken Canada to create an online account, or to update the One-Step Update recently? I did and bank accounts had the currencies changed from CDN to US$.

When Canadian users were not getting Mutual fund updates a few days ago, I ran the One-Step Update setup to see if that would resolve the mutual funds not updating. 
When I ran it, a savings and a chequeing account were changed to US dollars. 
I contacted support (chat) where I was asked to create a new online account. I did so and it automatically created a US$ account. My Line of Credit accounts were also changed to US$.

After what felt like an hour or so, the support person said to contact my bank; the problem was the token at the bank end. The support person was not able to solve the problem. Fortunately, every time I use Quicken I do a backup so I was able to restore a back-up file after determining when the problem started, and then manually sorting out what transactions needed to be added. I would if it is related to the issue of Canadian Mutual funds not updating?

Have any other Canadians had this problem? Check for the US$0000.00. 

Chris_QPW

This problem isn't related to the mutual funds not being updated:
NEW! 3/29/2022 Mutual Funds Not Updating for Canadian Users — Quicken

smayer97

Sadly, this is a longstanding problem that pops up occasionally. Please refer to this page for some possible solutions:

https://community.quicken.com/discussion/7798296/quicken-has-changed-the-currency-of-some-of-my-canadian-bank-accounts-to-usd-symbol-but-the-amount/p1

SPsealion

Thanks.
 I wonder why support chat did not know about the link.

Chris_QPW

SPsealion said:

Thanks.
 I wonder why support chat did not know about the link.

I have been wondering about Quicken Inc's handling of this problem for years (and I'm not even a Canadian user).
https://community.quicken.com/discussion/7911109/quicken-windows-canadians-handling-of-downloads-in-different-currencies

JohnMcG

I have had this problem since I had to put in new bank card information in Dec 21. I will read the discussion above to see if it helps. Support person was not able to resolve after several attempts. Very frustrating.

grimmt1957

Yes, I too have this issue.

For me the problem occurs when I activate the Express Web Connect option on ScotiaBank accounts.
If I recreate the account and only use manually downloaded QFX files then it works reliably.

However,this removes a major feature of auto updating my accounts.