I'm getting a CC-502 Error message when I try to update and reconcile my Bank of Coushatta account.

I'm getting a CC-502 Error message when I try to update and reconcile my Bank of Coushatta account. They updated their system on the March 25, 2022 which corresponds with my problem. People at the bank don't seem to know what the issue is. Was working great before. Any suggestions?

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @charlesgibbs

    Thank you for contacting the Quicken Community, I am sorry that you are experiencing this error. 

    I have located a Support Article that discusses troubleshooting steps to take in regards to a CC-502. You may follow this link here.

    Please let me know how this goes, I look forward to hearing your response. 
    -Quicken Jasmine
  • UKR
    UKR SuperUser ✭✭✭✭✭

    How to refresh financial institution information (Branding)

    Have you tried this yet?

    If your bank recently changed their website or password requirements please read and follow instructions here:
    Quicken Uses Incorrect URL for Online Banking

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:

    • It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    • The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    • If they didn't do that, complain to your bank's or biller's upper level management.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).


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