ONGOING 5/21/22 USAA Federal Savings Bank - CC-502/FDP-102/Missing Transactions

Quicken Anja
Quicken Anja Moderator mod
edited May 21 in Alerts, Online Banking & Known Product Issues
We are seeing an increase in CC-502/FDP-102 Errors with USAA Federal Saving Banks.

This issue has been escalated internally, though we do not have an ETA on a solution.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9354456)
-Quicken Anja
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/8/22

    While we do not have an ETA, a solution for this issue is still in the works. Your patience is greatly appreciated and we apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/15/22

    This issue is ongoing and our teams are still working towards a solution. We do not have an ETA at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Janean
    Quicken Janean Administrator, Moderator admin
    ONGOING 4/22/22 

    This issue is still considered ongoing and we are still working on a solution for this issue. We do not have an ETA at this time.

    We do suggest visiting these FAQ's in the meantime: 

    https://www.quicken.com/support/error-when-updating-accounts-cc-502

    If you have Missing Transactions please follow the FAQ below:

    https://www.quicken.com/support/missing-some-transactions-when-downloading-bank

    Thank you for your patience and apologize for any trouble caused. 

    Quicken Janean
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/30/22 

    For the time being, this issue is still ongoing. Our teams are working on a resolution, though we are currently unable to provide an ETA for when this may be completed. We apologize for the inconvenience this causes, and we want you to know that we appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/7/22

    Our teams are continuing to work diligently towards a solution for this issue, though we do not have an ETA available at this time. We apologize for any inconvenience experienced.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/14/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/21/22

    Our teams continue to investigate and work towards a solution for this issue. An ETA is not available at this time. Thank you for your continued patience and we apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine

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