ONGOING 9/24/22 USAA Federal Savings Bank - CC-502/FDP-102/Missing Transactions

We are seeing an increase in CC-502/FDP-102 Errors with USAA Federal Saving Banks.

This issue has been escalated internally, though we do not have an ETA on a solution.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right.

Thank you!
(Ticket #9354456)
-Quicken Anja

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/8/22

    While we do not have an ETA, a solution for this issue is still in the works. Your patience is greatly appreciated and we apologize for the inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 4/15/22

    This issue is ongoing and our teams are still working towards a solution. We do not have an ETA at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Janean
    Quicken Janean Administrator, Moderator admin
    ONGOING 4/22/22 

    This issue is still considered ongoing and we are still working on a solution for this issue. We do not have an ETA at this time.

    We do suggest visiting these FAQ's in the meantime: 

    https://www.quicken.com/support/error-when-updating-accounts-cc-502

    If you have Missing Transactions please follow the FAQ below:

    https://www.quicken.com/support/missing-some-transactions-when-downloading-bank

    Thank you for your patience and apologize for any trouble caused. 

    Quicken Janean
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 4/30/22 

    For the time being, this issue is still ongoing. Our teams are working on a resolution, though we are currently unable to provide an ETA for when this may be completed. We apologize for the inconvenience this causes, and we want you to know that we appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/7/22

    Our teams are continuing to work diligently towards a solution for this issue, though we do not have an ETA available at this time. We apologize for any inconvenience experienced.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/14/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/21/22

    Our teams continue to investigate and work towards a solution for this issue. An ETA is not available at this time. Thank you for your continued patience and we apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 5/28/22

    Although our teams are working studiously at resolving this problem, we do not have an ETA for a solution at this time. Thank you for your patience. We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 6/4/22

    A solution for this issue is still being worked on. We do not have an ETA available at this time and apologize for any inconvenience.

    Thank you!
    -Quicken Anja
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 6/11/22

    This issue is ongoing. Our teams continue to work toward a resolution. Unfortunately, we do not currently have an ETA as to when it will be resolved. We apologize for the inconvenience this has caused.

    Thank you!

    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 6/18/22

    This is an ongoing issue that has been escalated. Our teams are currently working on a fix. However, there is no ETA at the moment. We apologize for the inconvenience and appreciate your patience. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 6/25/22

    This issue is ongoing, and although our teams are working hard at a resolution, we do not currently have an ETA to provide. We apologize for any inconvenience this causes.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/2/22

    We apologize for the inconvenience, but this issue is still ongoing. Although we do not have an ETA as to when it will be resolved, we do appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/9/22

    This issue remains ongoing. While our teams continue to work toward a resolution, we do not have an ETA available at this time. We apologize for any inconvenience and appreciate your patience in this matter.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/16/22

    A solution for this issue is still being worked on and we do not have an ETA at this time. We apologize for the inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Anja
    Quicken Anja Moderator mod
    ONGOING 7/23/22

    We apologize for the inconvenience, but this issue is still ongoing. Although we do not have an ETA as to when it will be resolved, we do appreciate your patience.

    Thank you!
    -Quicken Anja
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 7/30/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/6/22

    Our teams are still working to resolve this issue, though we do not have ETA available. We thank you for your patience and apologize for any inconvenience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/13/22

    This issue is ongoing and our teams continue to work toward a resolution on this. We apologize for the inconvenience, but we do not currently have an ETA as to when this will be resolved. 

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/20/22

    For the time being, this issue is still ongoing. Our teams are diligently seeking a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing, and we thank you for your patience.

    Thank you!
    -Quicken Jasmine
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    ONGOING 8/27/22

    Our teams are still working to resolve this issue, though we do not have an ETA available. We apologize for the inconvenience and appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/3/22

    While our teams are still working on this issue, it remains ongoing for now. We currently do not have an ETA available. We apologize for the inconvenience, and we thank you for your patience. 

    Thank you!
    -Quicken Jasmine
  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 10
    ONGOING 9/10/22

    For the time being, this issue is still ongoing. Our teams continue to seek a resolution, but we do not have an ETA on this at the moment. We apologize for the inconvenience this may be causing.

    Thank you!
    -Quicken Anja
  • ONGOING 9/17/22

    Our teams are still working to resolve this issue, though we do not have an ETA available. We apologize for the inconvenience and appreciate your patience.

    Thank you!
    -Quicken Jasmine
  • ONGOING 9/24/22

    Our teams continue to work towards a solution. We do not have an ETA at this time and apologize for any inconvenience, though your patience is appreciated.

    Thank you!
    -Quicken Jasmine